Pre-order
How do I stop selling more pre-orders than I can fulfil?
How do I stop selling more pre-orders than I can fulfil?
Set an Oversell limit on the variant. Bloom stops accepting pre-orders once that many are placed, so inventory only goes as far negative as you allow. See Configure a pre-order product.
Can I take a deposit or charge customers later?
Can I take a deposit or charge customers later?
No. Bloom charges the full price at checkout - it doesn’t take deposits, split payments, or charge-later. The pre-order is a normal Shopify order, paid in full now.
Can orders with pre-order and non-pre-order items be shipped all at once?
Can orders with pre-order and non-pre-order items be shipped all at once?
Yes. Leave Shopify’s split shipping off and the whole order ships together once every item is ready. Turn it on and in-stock items ship now while pre-order items follow. See Split orders.
How do I tell customers when the ship date changes?
How do I tell customers when the ship date changes?
Update the ship message in Bloom - the order note and the customer’s order status page update. Updates are sent to Shopify & Klaviyo to trigger comms. See Updating pre-order info on existing orders.
Does pre-order switch off automatically when stock arrives?
Does pre-order switch off automatically when stock arrives?
Yes. When inventory goes back above zero, the variant sells normally again - no need to disable anything. See the Pre-order overview.
Notify Me
Are customers notified automatically when the product is back in stock?
Are customers notified automatically when the product is back in stock?
Yes. When the variant restocks, Klaviyo triggers your back-in-stock flow and sends the alerts. You control the timing and channels in the flow. See Set up the back-in-stock flow.
Do I need Klaviyo, and where are sign-ups stored?
Do I need Klaviyo, and where are sign-ups stored?
Yes - sign-ups are stored in Klaviyo, not in Bloom, as back-in-stock subscriptions. See Connect Klaviyo and Notify Me sign-ups in Klaviyo.
Can I notify customers by SMS as well as email?
Can I notify customers by SMS as well as email?
Yes. Klaviyo sends both - you pick the channels in your flow. SMS only reaches subscribers in Klaviyo’s supported countries. See Notify Me overview.
Why aren't customers getting back-in-stock alerts?
Why aren't customers getting back-in-stock alerts?
Notify Me sends nothing until you’ve created the back-in-stock flow. Sign-ups are captured when you Connect Klaviyo.
General
What's the difference between Pre-order and Notify Me?
What's the difference between Pre-order and Notify Me?
A variant is out of stock - does it show Pre-order or Notify Me?
A variant is out of stock - does it show Pre-order or Notify Me?
By default it shows both. You can turn on Hide notify me if product on pre-order in Notify Me settings.
Does a Notify Me sign-up reserve or hold the item?
Does a Notify Me sign-up reserve or hold the item?
No. Notify Me only captures interest - it doesn’t hold stock, and signing up doesn’t guarantee the shopper gets one. To let customers buy ahead of stock, use pre-order instead.