1. Overview
This policy covers every paid plan for Good Native’s apps and services.- Shopify apps, including Bloom, are billed by Shopify. We issue refunds through Shopify, and they show on your Shopify invoice.
- Other services are billed by Paddle.com Market Limited (“Paddle”), our Merchant of Record. Paddle returns refunds to your original payment method.
2. Monthly plans
Plans are billed monthly in advance. You can cancel any time - see the Terms of service. We don’t refund the unused part of a billing period.3. When we refund
We consider a refund when:- You were charged after cancelling, because of a billing error.
- A significant, documented technical issue stopped you using the app, and we couldn’t fix it in a reasonable time.
- You were charged twice or charged in error.
4. Request a refund
Email support@goodnative.co within 14 days of the charge. Include:- Your
myshopify.comdomain, or your account email for non-Shopify services. - The app name.
- The date and amount of the charge.
- Why you’re asking for a refund.
5. When we don’t refund
We generally don’t refund:- A change of mind, or deciding not to use the app after purchase.
- Not cancelling before the next billing period.
- Issues caused by third-party platforms, services or your own store configuration.
- Suspension or termination for breaching our Terms of service.