> ## Documentation Index
> Fetch the complete documentation index at: https://help.goodnative.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and contact

> Contact Good Native support by email or chat for help with Bloom and our other Shopify apps, report a bug, or check system status.

Email [support@goodnative.co](mailto:support@goodnative.co) or use the chat bubble on this site. Both reach the same support team.

## What to include

* Your `myshopify.com` domain.
* The app, and the page or product where it happens.
* What you expected and what you saw, with a screenshot or screen recording.

For storefront issues, turn on [debug mode](https://help.goodnative.co/bloom/debug-mode.md) and include its output.

## Other contacts

* **System status** - [status.goodnative.co](https://status.goodnative.co/) shows outages and maintenance.
* **Billing and refunds** - email support. See the [Refund policy](https://help.goodnative.co/policies/refund-policy.md).
* **Privacy requests** - email support to access, correct or delete your data. See the [Privacy policy](https://help.goodnative.co/policies/privacy-policy.md).
* **Enterprise plans** - email support for a quote. See [Plans and billing](https://help.goodnative.co/bloom/plans-and-billing.md).

## Company details

* **Entity:** Do Harvey Pty Ltd (ABN 52 631 514 442), trading as Good Native
* **Address:** Level 2/696 Bourke St, Melbourne VIC 3000, Australia
* **Website:** [goodnative.co](https://www.goodnative.co)

## Related

* [FAQ](https://help.goodnative.co/bloom/faq.md)
* [Terms of service](https://help.goodnative.co/policies/terms-of-service.md)
* [Privacy policy](https://help.goodnative.co/policies/privacy-policy.md)


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