> ## Documentation Index
> Fetch the complete documentation index at: https://help.goodnative.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Splitting orders

> Choose whether Shopify orders containing pre-order and in-stock items ship together as one held order, or split so in-stock items dispatch now and pre-order items later.

Split shipping is a Shopify and Bloom setting, and depending on how your Shipping / Inventory Management Software operates it may automatically split orders into two.

## By default Bloom puts all items on hold

When an order contains a pre-order item, Bloom holds the entire order so in-stock items don't ship before the pre-order stock arrives. Release a hold from the order page in Shopify admin.

<Frame>
  <img src="https://mintcdn.com/goodnative/16EFw9zZeyH5sFue/images/pre-order_order_on-old.png?fit=max&auto=format&n=16EFw9zZeyH5sFue&q=85&s=a4f5f16b9097327b022bdb463d59160c" alt="Pre Order Order On Old" width="1342" height="1466" data-path="images/pre-order_order_on-old.png" />
</Frame>

### To enable split shipping

1. In Shopify admin, open **Apps → Bloom**.
2. Go to **Settings → Pre-order → Order splitting**.
3. Tick **Split orders with pre-order and non-pre-order items**.
4. Click **Save**.

<Frame>
  <img src="https://mintcdn.com/goodnative/16EFw9zZeyH5sFue/images/enable-split-shipping.png?fit=max&auto=format&n=16EFw9zZeyH5sFue&q=85&s=eac254d85de9f79c25de4cef2f90ca97" alt="Enable Split Shipping" width="2000" height="1368" data-path="images/enable-split-shipping.png" />
</Frame>

## Turn split shipping on or off in Shopify

1. In Shopify admin, go to [**Settings → Shipping and delivery**](https://admin.shopify.com/settings/shipping).
2. In the **Shipping** section, click **split shipping** (or **Manage** if you don't have fulfillable inventory settings enabled).
3. In the modal, tick or untick **Show split shipping in checkout**.
4. Click **Save**.

<Frame>
  <img src="https://mintcdn.com/goodnative/k9Z_4TcW-oC8rGcK/images/pre-order_split-orders_shipping-settings.png?fit=max&auto=format&n=k9Z_4TcW-oC8rGcK&q=85&s=eb0f6bc0cfcf8721f740c2a7fbd01acf" alt="Shipping and delivery settings with Manage split shipping set to On" width="1490" height="748" data-path="images/pre-order_split-orders_shipping-settings.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/goodnative/k9Z_4TcW-oC8rGcK/images/pre-order_split-orders_checkout-modal.png?fit=max&auto=format&n=k9Z_4TcW-oC8rGcK&q=85&s=6f5577e38779d21e32aa0fee5e1ce901" alt="Split shipping in checkout modal with Show split shipping in checkout ticked" width="1306" height="514" data-path="images/pre-order_split-orders_checkout-modal.png" />
</Frame>

* **On** - a mixed cart shows separate shipments at checkout. In-stock items ship now, pre-order items ship later. The customer picks a shipping method for each shipment.
* **Off** - the whole order ships together once every item is ready.

## How Bloom explains it

Bloom communicates your delivery approach across every surface, so the customer knows what to expect:

* **Cart** - the pre-order message on each cart line.
* **Checkout** - the pre-order banner (Shopify Plus only).
* **Thank you page** - a pre-order notice straight after the order.
* **Order status page** - a per-line ship date and a pre-order notice. See [the quick start](/bloom/quick-start) to add the block.

<Frame>
  <img src="https://mintcdn.com/goodnative/k9Z_4TcW-oC8rGcK/images/pre-order_split-orders_thank-you.png?fit=max&auto=format&n=k9Z_4TcW-oC8rGcK&q=85&s=1e68a1ba14155aa48ac17b1a2bb2275b" alt="Thank you page telling the customer their cart contains pre-order items" width="1899" height="1713" data-path="images/pre-order_split-orders_thank-you.png" />
</Frame>

The order status page wording adapts to the order. A fully pre-order order tells the customer everything ships when stock arrives:

<Frame>
  <img src="https://mintcdn.com/goodnative/k9Z_4TcW-oC8rGcK/images/pre-order_split-orders_order-status-preorder.png?fit=max&auto=format&n=k9Z_4TcW-oC8rGcK&q=85&s=69c28aff7348bb914429ee4d039bbdc8" alt="Order status page for a pre-order-only order, dispatching when all items are ready" width="2001" height="1806" data-path="images/pre-order_split-orders_order-status-preorder.png" />
</Frame>

A mixed order names the in-stock and pre-order split:

<Frame>
  <img src="https://mintcdn.com/goodnative/k9Z_4TcW-oC8rGcK/images/pre-order_split-orders_order-status-mixed.png?fit=max&auto=format&n=k9Z_4TcW-oC8rGcK&q=85&s=7804c6f5cce76f41eb3622786af3338f" alt="Order status page for a mixed order with pre-order and in-stock items" width="2001" height="1958" data-path="images/pre-order_split-orders_order-status-mixed.png" />
</Frame>

<Warning>
  Match your cart and email copy to this setting. If you keep orders together, don't tell shoppers their in-stock items ship first - and vice versa.
</Warning>

## Related

* [Pre-order order confirmation email](/bloom/pre-order/emails) - separate messaging for fully-pre-order and mixed orders
* [Configure a pre-order product](/bloom/pre-order/product-config) - where you set the cart message